Contact us
Last updated: October 8, 2026
There is one way to reach us and a person reads it. We answer within two business days, usually sooner.
What to include
- The email address your account uses, so we can find it.
- What you were doing, what you expected, and what happened instead.
- For a listing that will not publish, the listing's link and the message eBay gave.
Billing, refunds and cancellation
Write to the same address. Our Refund and Cancellation Policy sets out what we refund and when.
Who you are writing to
- GLOBAL SHOP RETAIL LTD, operator of eBay Lister
- Registered in England and Wales
- Registered office: 82 James Carter Road, Suite A, Mildenhall, IP28 7DE, United Kingdom
- support@buythemesplugins.com