Refund and Cancellation Policy

Every account begins on a free trial with no payment method required, so the Service can be tried in full before any money changes hands. When the trial ends nothing is charged automatically: an account simply cannot add more stores, listings or research until a plan is chosen.

• A subscription can be cancelled at any time, from the Plan page or from the payment provider's own account pages.
• Cancelling stops the next payment. The plan stays active until the end of the period already paid for.
• Nothing is deleted on cancellation. Stores, listings and settings remain, and the account returns to what a free account allows.

• If you are unhappy with the Service, write to support@buythemesplugins.com within 14 days of a payment and we will refund that payment in full, without asking for a reason.
• After 14 days, a period already begun is not normally refunded, because the Service was available throughout it. We will still consider a refund where the Service did not work as described, and we would rather settle a genuine complaint than argue about a date.
• Where the Service is unavailable through our fault for a prolonged period, we refund the affected part of the period without being asked.
• Refunds are made to the original payment method, and normally reach it within 5 to 10 business days once issued.

Fees charged by eBay, AliExpress or a payment provider are theirs, not ours, and are refunded only under their policies. Losses arising from a seller's own listings, prices or orders are not covered by this policy.

Write to support@buythemesplugins.com from the email address on the account, saying what you would like refunded. We answer within two business days.